Privacy Policy

Introduction

primevectorprois SARL ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our website and services related to restaurant online ordering system ROI analysis.

Data Controller Information

The data controller for your personal information is primevectorprois SARL, a company registered in Luxembourg with registration number RCSB369852, VAT number LU36852147, and registered address at Boulevard de la Pétrusse 110, 4969 Esch-sur-Alzette, Luxembourg.

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact information including name, email address, phone number, and business details when you submit enquiry forms
• Restaurant information including business name, type of establishment, and operational details for ROI analysis purposes
• Communication preferences and consultation requirements
• Any additional information you choose to provide in correspondence or consultation sessions

Automatically Collected Information

• Website usage data including pages visited, time spent on pages, and navigation patterns
• Technical information including IP address, browser type, device information, and operating system
• Cookie data and tracking information as described in our cookie policy
• Referral source and marketing campaign attribution data

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. How we use your data includes:

Service Delivery

• Providing ROI analysis consultation services and responding to your enquiries
• Communicating about our services, appointments, and project deliverables
• Processing and fulfilling consultation requests and service agreements
• Delivering reports, recommendations, and ongoing support as contracted

Business Operations

• Improving our website functionality and user experience
• Conducting business analysis and service development
• Maintaining records for legal and regulatory compliance
• Protecting against fraud, security threats, and legal claims

Marketing and Communications

• Sending relevant information about our services and industry insights (with your consent)
• Personalising our communications and service recommendations
• Measuring the effectiveness of our marketing campaigns and website performance

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:

Service Providers

• Trusted third-party service providers who assist with website hosting, email communications, and analytics
• Professional service providers including legal and accounting services
• Technology platforms that support our consultation and communication processes

Legal Requirements

• When required by law, court order, or governmental authority
• To protect our legal rights, property, or safety, or that of others
• In connection with business transfers, mergers, or acquisitions

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. Specifically:

• Contact enquiry data is retained for 3 years from last contact
• Client consultation records are maintained for 7 years for business and legal purposes
• Website analytics data is typically retained for 26 months
• Marketing communication preferences are kept until you withdraw consent

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

• Right to access your personal data and receive a copy of the information we hold
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to correct inaccurate or incomplete personal data
• Right to request deletion of your personal data in certain circumstances

Processing Controls

• Right to restrict processing of your personal data in specific situations
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and security practices

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Luxembourg, this is the Commission Nationale pour la Protection des Données (CNPD).